digitalux

A predictablefive-phase engagement.

No vague kickoff. Every engagement starts the same way: understand the system, blueprint the work, ship it, launch it, and own it after launch. Same shape every time — the work inside it is what changes.

Week 1 · ~1 week

Discover

Understand the real system before designing anything new. Founders, ops leads, and stakeholders — interviews, system walk-through, current pain map.

What we do

  • 01Stakeholder interviews — founders, operators, key end users.
  • 02Map the workflow and assess data readiness: sources, ownership, permissions, approval points.
  • 03Identify pain hotspots and the real source of breakage.
  • 04Quick technical due-diligence on existing code or vendors.

You walk away with

System map of current statePDF + Miro
Pain register, prioritised by costNotion
Initial opportunity hypothesesBrief
Week 2 · ~1 week

Blueprint

Design the operating layer before building it. System map, roles, automations, AI scope, integration plan, milestones, and budget.

What we do

  • 01Design the future-state system map: surfaces, services, data, AI.
  • 02Define role ownership — who does what, what’s automated, what’s reviewed.
  • 03Cut scope into shippable increments with dependencies and risks.
  • 04Produce honest milestones, budget bands, and a written plan.

You walk away with

Architecture & integration blueprintDiagram
Phased build plan with milestonesLinear
Budget bands + pricing modelBrief
Risk registerNotion
Weeks 3–14 · 4–12 weeks

Build

Senior engineering pods. Weekly demos. Shippable increments. No black-box months and no surprises at the demo on Friday.

What we do

  • 01Senior pod assigned: eng + design + delivery lead, embedded.
  • 02Weekly demo + retro with stakeholders. Async daily updates.
  • 03Increments shippable from week 2 — staging URL from day one.
  • 04AI ships behind feature flags with permissioned action APIs and audit logs.
  • 05Eval gates before launch: hallucination, permission, and edge-case tests.

You walk away with

Production-ready softwareCode
Tests, CI/CD, monitoring set upInfra
Architecture & runbook docsNotion
Per-sprint demo recordingsLoom
~2 weeks

Launch

Production rollout, training, monitoring in place, internal docs, runbook handover. Real users, real data, real on-call coverage.

What we do

  • 01Phased rollout — internal users → pilot → full launch with kill-switch.
  • 02Live training sessions for ops + admins; recorded for re-use.
  • 0330-day post-launch warranty: bugs and incidents on us.
  • 04Handoff to AI Ops retainer — or your team — with runbook and human-review dashboards.

You walk away with

Live production systemURL
Training videos + admin docsLoom + Notion
Runbook for incidents + on-callDoc
30-day warranty periodContract
Ongoing

Own & improve

Retainer engagement: SLAs, performance, AI tuning, integrations, new feature loops. We hold the pager so your team can build, not babysit.

What we do

  • 01SLA-backed monitoring + on-call coverage during your business hours.
  • 02Continuous shipping cadence — small features and improvements weekly.
  • 03AI / automation tuning: prompts, retrieval, eval loops, accuracy review.
  • 04Quarterly architecture reviews and roadmap planning sessions.

Ongoing artifacts

Monthly written status reportDoc
Quarterly roadmap + budget reviewWorkshop
Live SLA + uptime dashboardURL
Direct Slack / Linear channelChannel
Weekly cadence

A rhythm
you can plan around.

Every engagement runs on the same weekly beat. You always know what’s happening this week, and you always have a number to call if it isn’t.

Mon

Async kickoff brief

Loom from delivery lead — what we’re shipping this week, who’s on it, what we need from you.

Wed

Mid-week sync

Optional 25-minute call to unblock decisions, review staging, or change direction.

Fri

Demo + written update

Live or recorded demo of what shipped, with metrics and a written status note.

Always

Slack & Linear access

Direct channel to engineers + delivery lead. Public board, no information lock-in.

How we operate

Tools we run on.
Your team plugs into them.

Familiar, boring, well-known. We don’t invent process or platforms. We make sure the ones you already use carry the work cleanly.

Project mgmt

Linear

Issues, roadmap, sprints. Your stakeholders get a real-time view.

Communication

Slack

Shared channel with engineers. No tickets, no proxies, no lag.

Documentation

Notion

Architecture, runbooks, ADRs, weekly status. Yours to keep.

Demos

Loom

Async demos and explainers — re-watchable for distributed teams.

Code

GitHub

Your org or ours, your call. PR reviews, CI, full history.

Design

Figma

Live design files, dev mode handoff, design tokens in code.

Monitoring

Sentry · Datadog

Errors, performance, uptime. Alerts route to our on-call.

AI / LLMs

OpenAI · Claude

Eval logs, prompt versioning, cost dashboards, RBAC on outputs.

Sample 12-week roadmap

Here’s a real engagement,
redacted.

Internal AI copilot project for a logistics SME. Build phase compresses early once the architecture is clear in week 3.

Discovery
Blueprint
Build
QA & UAT
Launch
Own & improve
Discover
Blueprint
Build · weekly demo cadence
QA + UAT loop
Launch
Retainer
W1
W2
W3
W4
W5
W6
W7
W8
W9
W10
W11
W12

Transmission open

Let’s turn the scattered into a system that holds.

Book a strategy call

30 minutes · no pitch · no obligation